Have you ever been asked to “Xerox” a document? Or asked a friend for a “Q-tip?” Both of these household words started life as “brands” that fell victim to their own overly successful marketing. These innovations achieved such widespread popularity, as competitors jumped on the bandwagon, consumers simply applied the brand names generically to any product in the category. This, of course, was not what Xerox Corp. and Cheesbrough-Ponds had in mind when they spent millions promoting their trademarked brands. more...