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Hi Rawn - Thank you for contacting LegalZoom, and we apologize for any inconvience you are experiencing. We would be happy to go over your order and explain the process in more detail. Please call our Customer Care Team by calling 1-800-773-0888 ext. 5212 where we can be of further assistance. We have agents available from 6 AM - 7 PM PST, Monday - Friday.

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