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On September 8th, 2011 my home flooded with 6' of water in the basement. I'm self employed and work out of my home. I rent my basement out to military and government contractors relocating to the Washington, DC area. My income, due to the flood, is much less. I'm not in a flood zone and did not have flood insurance to make matters worse. My question to you is: How can I stop American Express from harassing me day and night? They call at least 10 to 15 times a day. I told them my situation and asked if I could pay a smaller amount for 3 to 6 months. Do you know of a fax number I could send a letter to requesting that they only contact me via US Postal Mail? Thanks