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The LegalZoom Satisfaction Guarantee

LegalZoom guarantees your satisfaction with our services and support. Because our company was created by top attorneys, we strive to be the best legal documentation service on the web. If you are not satisfied with our services for any reason, please contact us immediately and we will either correct the situation or provide a refund, your choice.

Guarantee Details:

  1. To request a refund, simply call us toll-free at (800) 773-0888 during our normal business hours. Unfortunately, we can't refund money charged by the government like court charges, filing fees and taxes or other third-party out-of-pocket costs incurred while preparing and filing your documents. Simply return all of the documents and material sent to you, and we will process your refund within 5 business days of receipt. All refund requests must be made within 60 days of purchase.

  2. Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, if you are getting a divorce, we can't guarantee that it will go your way. Or, for example, the government may reject trademark applications for legal reasons beyond the scope of LegalZoom's service. In some cases, your situation may turn into a court case, or government backlog may lead to a long delay before your process is complete. Problems like these are beyond our control and are not covered by this guarantee.