In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.
LegalZoom Satisfaction Guarantee Details:
If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.
If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.
Technology has turned the traditional model for acquiring audio content, such as digital music files, on its head. Services for buying and sharing music abound, but copyright laws regarding digital audio content are tricky. Before you “trade in” your old digital music for some new sounds online, read about a company that has experienced a few pitfalls.
Imagine getting a letter demanding $25,000 in back licensing fees from the patent holder of a product you use to produce your own product. “Patent trolls” exploited U.S. businesses to the tune of $29 billion in 2011. Learn how they operate and what you can do to avoid becoming a victim.
Many of the world's most famous musicians are getting a second chance at controlling their creations. Musicians like Bob Dylan and Eagles, might have their copyrights returned to the original artists. How this will ultimately affect the music industry remains to be seen.
Louis Vuitton and Burberry have both filed trademark infringement cases recently, claiming their brands are being diluted by other companies. What can you learn from these luxury brands about protecting your trademark?
Domestic Diva Martha Stewart is back in the legal news, but this time it's more about sofas than stocks. Her company's quest to trademark the word "Katonah" in a home furnishings line already on sale has been met with protests from both descendants of Chief Katonah, a great Indian leader, and the community and businesses of the upscale New York hamlet named after him.
Lovers of offbeat music and hard-core rap would probably never use the names "Weird Al Yankovic" and "2 Live Crew" in the same sentence. Yet, they have something very important in common. The law protects their use of other people's musical works. The reason is that courts consider both 2 Live Crew's rap combined with pop music riffs and Weird Al's combination of everything... to be parodies, which are protected under fair use doctrine.
When Google acquired user-generated video hosting service, YouTube.com for $1.65 billion, it not only bought a highly trafficked site, it also bought itself a potential legal headache. As a start-up, YouTube founders did not focus on the copyright issues at hand when users upload copyrighted, non-original material. So, what are the potential legal liabilities that YouTube/Google may face?
What started as a little artistic gathering on a beach in San Francisco called Burning Man has now grown into a six-day festival of freedom and radical self-expression with over 40,000 visitors gathering on desert in Northern Nevada. When John Law, one of the original founders of Burning Man, filed suit against his ex-partners Michael Mikel and Larry Harvey in January of 2007, festival followers cheered Law's attempt to return the festival's trademarked name to the public domain. In actuality, the issues surrounding the suit are much more complex.
It's a phone; a PDA, no, its also a fully functional iPod. With all the fanfare surrounding the new iPhone, one would think it is the cure for all our technology woes. However, not every techie around is excited about Apple's latest innovation. At least one company thinks the phone, or rather its name, is a rip-off.
Netflix has built an entire business around the idea that you could rent movies without any hassles. And, the company felt its business plan was so inventive, they patented it. Now, these patents are the source of a lawsuit between Netflix and one-time rival, Blockbuster.Read more to find out about the lawsuit.