In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.
LegalZoom Satisfaction Guarantee Details:
If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.
If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.
Where did the fun go? Disputes, money and legal squabbling have recently made things unfriendly at the beach now that Mike Love is suing his former band-mate and cousin, Brian Wilson, over Wilson's 2004 album SMiLE. Read more to find out why Brian Wilson is being sued.
Peer-to-peer downloading suffered a blow when the High Court ruled that manufactures of the software enabling this type of file-swapping can be held liable for copyright infringement. While filmmakers and musicians hail the ruling as a victory, P2P software companies fear being slapped with hundreds of piracy lawsuits.
In the continuing copyright battle over illegal downloading, the Supreme Court overturned earlier decisions, ruling that peer-to-peer technology companies can be held secondarily liable for infringement by users. In slapping down peer-to-peer technology networks, the Court studied these companies' marketing strategies and business models, uncovering efforts to promote direct infringement amongst users.
Makers of the original Monopoly, Hasbro, are suing Ghettopoly creator, David Chang. Hasbro alleges trademark and copyright violations. Chang says the game is a parody of urban culture. He has also pointed out there are at least 100 other games that end in "opoly." So, is this an infringement of Hasbro's intellectual property?
Apple has tied its future to the iPod and tightly bundled it with iTunes. Some predict the suit could result in Apple Corps becoming a major share holder in Apple Computer, possibly with Paul McCartney as a board member But who knows?
Intellectual property is becoming more and more valuable and protecting intellectual property rights is becoming more important—and more difficult—as time goes by. The rise of the Internet is a major force behind the increase in intellectual property disputes. Here's a look at the top 5 intellectual property disputes both on and off the Internet.
When Jennifer Cassetta applied for a trademark for her Manhattan fitness and martial arts center, she was excited about establishing a name for herself. That is, until Home Box Office, Inc. (HBO) got word that her business is called "Health and the City." The cable company thinks Cassetta's proposed name is too close to their hit television series. So, how close is too close?