In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.
LegalZoom Satisfaction Guarantee Details:
If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.
If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.
When news breaks, we often hear the sound bites but miss out on the big picture. Who really gets hurt and how is the law protecting us? Get the stories behind the sound bites in our Legal News section.
Google Street View Privacy Issues Raised AgainIf you haven't already tried it, Google Street View is a great way to see a street-level panoramic view of a neighborhood—just about anywhere in the world. Just about anywhere, because Google has been hitting some snags along the way, mostly about privacy.Read full article
Data Breaches: How to Protect Yourself from FraudIf you've ever gone fishing, you have some insight into the cyber crime of phishing. Rather than you tossing out your line to hook your catch, you are the prey targeted by fraudsters. Find out more about how to recognize when you've been phished or scammed and what you can do about it. Anyone using the Internet (yes, that's you) should read on to be prepared.Read full article
10 Celebrities Convicted of Tax EvasionDespite tax evasion being a serious crime that can bring steep penalties and even jail time, there are still those who try to avoid paying their taxes. As we finish up our own taxes this tax season, here are 10 high-profile tax evasion cases that are a reminder of what can happen when you don't pay your taxes—even to the rich and famous.Read full article
10 Famous People Who Died Without a WillWhen someone famous suffers an untimely death, how they managed their personal affairs comes to light. For these ten celebrities, the effects of their lack of planning had far-reaching consequences. For one, Jimi Hendrix, the legal battle over his estate has lasted for 30 years. Read more about this and other real-world examples of what not to do as you plan your own estate.Read full article
Killer PetsLions and tigers and bears, oh my! Ever dreamed of having an exotic pet like a Siberian tiger or a Burmese python? They may seem cute and cuddly when they're young, but they grow into full-sized wild animals, sometimes with tragic results. Check out a few recent cases of killer pets.Read full article
Superhero Intellectual Property DisputesForce fields are no protection against copyright and trademark lawsuits. Many of our best-loved superheroes (and the millions of dollars they rake in) have been the subjects of intellectual property disputes. It takes authors, comic book publishers, and movie studios to build iconic superhero franchises, but who gets the credit—and the cash—for bringing our heroes to life?Read full article
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