In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.
LegalZoom Satisfaction Guarantee Details:
If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.
If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.
As technology and the world around us changes, so does our privacy. More people have access to more information than ever—what’s viewed as public knowledge and what’s protected? Learn more in our Privacy Rights article section.
Smart phones, tablets, and computers are part of many people’s daily lives. What happens to all of those digital files, photos, and songs when you pass away? Learn more about what you can do to protect your digital assets.
A good non-disclosure agreement knows what it protects, why it needs to be protected, and limits the damage when disclosure occurs. Find out what to look for when you read or write non-disclosure agreements to make them work for you.
Various social media legal issues arise when website users share content online across different platforms like Facebook, Twitter, LinkedIn, Pinterest, Instagram, Tumblr, Google+, Reddit, Wikipedia, personal blogs and more.
Soon, you won’t visit your doctor; instead, you’ll be wearing your “doctor.” We’re moving from physical medicine, to online health, to mobile care (m-health), to wearable health tech, to implantable medicine. We’re redrawing the map of what it means to be human, and wearing our health data on our sleeves.
One little email sent from a Gmail user not only received a reply, but resulted in a lawsuit against Google. Outrageous as it might sound, it can happen to anyone who has ever sent an accusatory email.
Since the advent of the smart phone, more and more people have come to rely on the many services it can provide. But with the recent revelation that unencrypted data can expose to almost anyone where you are and where you've been, at what point do privacy concerns trump convenience?
If you haven't already tried it, Google Street View is a great way to see a street-level panoramic view of a neighborhood—just about anywhere in the world. Just about anywhere, because Google has been hitting some snags along the way, mostly about privacy.
Google just can't catch a break when it comes to privacy issues lately--on either side of the Atlantic. Learn about the latest ruling in Italy and what it could mean for the Internet giant and free speech.
The recent Supreme Court Ruling on corporate contributions and campaign finances has some crying foul, while others consider it justice served. Learn more about the Court's ruling that referred to one prior campaign finance reform act as “censorship…vast in its reach.”
An appellate court has given Google Street View the green light to to post images of private homes online. The case arose from a complaint by Aaron and Christine Boring, who claimed a violation of their privacy after images of their home and pool appeared on the Internet. The photos were taken, the Borings said, by a Google driver who entered their private driveway to take pictures.
LegalZoom gladly provides services to citizens of the EU wishing to start a business or protect their intellectual property in the United States. Additional costs may apply.