In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.
LegalZoom Satisfaction Guarantee Details:
If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.
If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.
As technology and the world around us changes, so does our privacy. More people have access to more information than ever—what’s viewed as public knowledge and what’s protected? Learn more in our Privacy Rights article section.
2 Live Crew, Weird Al Yankovic, and the Supreme Court on ParodyLovers of offbeat music and hard-core rap would probably never use the names "Weird Al Yankovic" and "2 Live Crew" in the same sentence. Yet, they have something very important in common. The law protects their use of other people's musical works. The reason is that courts consider both 2 Live Crew's rap combined with pop music riffs and Weird Al's combination of everything... to be parodies, which are protected under fair use doctrine.Read full article
Where Campaign Finance Reform Meets Freedom of Speech: Supreme Court to Rule on Issue AdsThe Supreme Court will soon be hearing oral arguments and handing down a decision that could greatly affect how we view the upcoming presidential election—on television at least. The debate is over whether so-called issue ads, those that endorse specific causes and are funded by labor unions, special interest groups, and corporations, can be banned 60 days before a general election and 30 days before a primary; such ads are prohibited from even mentioning a particular candidate or party.Read full article
What's the Deal with Lie Detectors?The recent drug and sex scandal involving Reverend Ted Haggard, founder of the New Life Church, raised questions about the truthfulness of religious leaders. But when Haggard's alleged former lover failed a lie detector test, another set of questions involving the machine itself came into play. So how reliable are lie detectors? And, are they admissible in court?Read full article
Universities Come Down Hard on Troubled StudentsWhen a student is suicidal, what should the university do? Or, more precisely, what is the university's legal duty, if any? These are questions that many universities are struggling to answer. Although many schools provide adequate counseling services, an increasing number of schools are resorting to banning students who have attempted suicide or who are suicidal from university housing.Read full article
The Basics of Attorney Client PrivilegeOne of the basic tenets of the relationship between an attorney and the client is that any information which passes between the two remains confidential. This concept is also known as the attorney client privilege. Based on early English common law, the idea of privilege is a simple one - a client maintains the privilege to refuse to disclose or to have an attorney disclose any communications that occur while one is seeking legal advice.Read full article
Supreme Court Alters Knock and Announce RuleThe Supreme Court has just ruled that police do not have to knock to gain access to homes if they have a search warrant. Furthermore, evidence discovered in the course of this search can be used in court. So, what does this mean for the privacy of the average American citizen?Read full article
How is Obscenity Regulated on the Internet?This past March, the Supreme Court affirmed a ruling by a special panel of the Second Circuit Court of Appeals in New York that a federal ban on Internet obscenity is, indeed, constitutional. What does this mean for free speech and what does the Supreme Court consider obscene?Read full article
School District to Monitor Students' Online ActivitiesA suburban Chicago school district's decision to monitor its students' internet postings has angered students, parents, and free speech advocates alike. Can the school district legally do this? The real freedom of speech question would arise if the school district decides to take action against a student because of a post.Read full article
LegalZoom gladly provides services to citizens of the EU wishing to start a business or protect their intellectual property in the United States. Additional costs may apply.