In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.
LegalZoom Satisfaction Guarantee Details:
If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.
If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.
Whether you realize it or not, trademarks are everywhere. Trademarks are a company's first line of defense when it comes to protecting themselves and their property. Find out more about trademarks, what can be protected by a trademark, the difference between trademark and service mark, when a state trademark is enough, and when you can start using a registration (®) mark.
Small business owners sometimes think the only thing they have to do to protect their business name is to register it with the state. While this may work in your state, in the Age of the Internet, registering your name with your state is simply not enough. What follows is a short how-to guide to ensure the ownership of your business name is rock solid.
What do you do if someone has already registered the name of your business or product as a domain? Worse yet, what if the domain owner is using the site to harm your business? And what can you do to prevent cybersquatting in the first place? Get answers here.
What do Jersey Shore's The Situation, OctoMom, and 50 Cent have in common? Famous names. And big names make big money—literally. Fights over trademarked names and phrases can result big pay days and bitter disputes between celebs.
Louis Vuitton and Burberry have both filed trademark infringement cases recently, claiming their brands are being diluted by other companies. What can you learn from these luxury brands about protecting your trademark?
The sports world has had its share of trademark infringement lawsuits and accusations. Take a closer look at a few of the more famous trademark disputes, from the San Diego Chicken to the New Orleans Saints.
There are so many age old questions —Nature or nurture? Is there life on other planets? Mac or PC? Okay, maybe the last one isn't that old of a question, but it certainly is a current topic of great interest and discussion.
When you are ready to start a new business, you'll have many important decisions to make. You will spend time thinking about things how to market your goods and even how to handle your finances. But there's one decision that shouldn't be overlooked: your business name.
Are you ready to get the first quarter off to a strong start? Any small business owner is thinking about how to reach new customers. But don't overlook the basics as you plan for 2008. Here are our top three tips to protect your business this year.
Domestic Diva Martha Stewart is back in the legal news, but this time it's more about sofas than stocks. Her company's quest to trademark the word "Katonah" in a home furnishings line already on sale has been met with protests from both descendants of Chief Katonah, a great Indian leader, and the community and businesses of the upscale New York hamlet named after him.