In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.
LegalZoom Satisfaction Guarantee Details:
If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.
If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.
Whether you’re interested in the impact of new technologies, curious about rising bankruptcies, or passionate about the growing interest in organic food, our Trends section has the articles that look at what people are talking about.
Soon, you won’t visit your doctor; instead, you’ll be wearing your “doctor.” We’re moving from physical medicine, to online health, to mobile care (m-health), to wearable health tech, to implantable medicine. We’re redrawing the map of what it means to be human, and wearing our health data on our sleeves.
Telemedicine is future medicine. While telemedicine companies are pushing the boundaries—allowing patients to speak with a doctor on their favorite computer device—legal and regulatory issues play a key role in how companies offer services.
Taxi unions have been pushing for some regulation of ride-sharing companies for a while, and California has listened—but will the proposed rules be enough to satisfy taxi drivers and will other states follow California's lead?
Innovation is the cornerstone of competitiveness in a global marketplace. It's what keeps our economy moving—driving the growth of jobs that lead to higher wages and an increasingly higher standard of living for all.
When you want to purchase a new TV, you just go out and choose one without regard for who provides your cable service or how you plan to use it. Purchasers of mobile phones have had similar flexibility for the past few years with the option of unlocking their mobile phone for use with a different service provider. But earlier this year the rules changed, making it illegal to unlock your mobile phone without the carrier's authorization. What Happened
When a small bakery near London decided to try building their business with a 75% off deal on Groupon, it found out the hard way that too much of a good thing can be disastrous. Deal sites are a big deal these days, but you need to know how they work and what level of “success” your business can handle before you jump in.
Relatively speaking, social media is still in its infancy. As companies big and small try to crack the code of this exciting new marketing resource, lessons are being learned at a breakneck pace. Here's your chance to separate the myths from the realities.