At LegalZoom, employees praise supportive environment

At LegalZoom’s operations center in Northwest Austin, employees say they get the chance to help customers in their personal and business lives while they have the chance to build a career in a rapidly expanding company.

The Glendale, Calif., legal services company has expanded to more than 500 workers involved in sales, order fulfillment, technical support and customer assistance since it started here in 2010 with an incentive grant from the Texas Enterprise Fund. The grant was based on the company’s pledge to create up to 600 jobs and make $11.7 million in capital investment in the Austin operations center.

The company is one the “Notable Newcomers” in the American-Statesman’s 2016 Top Workplaces project.

LegalZoom has become a recognized leader in its space with 3.6 million customers as of 2015. It offers low-cost legal documents to customers in the United States and the United Kingdom through its busy website. The documents it provides can include papers for new businesses to those that affect personal lives, including wills, living trusts, divorce agreements and medical powers of attorney. Its business-critical documents cover such things as business formation, patent applications, trademark registration and real estate leases.

The company says that as part of its growth, it focuses on “providing low-cost, subscription-based personal and business legal plans.”

Azuka Isichei, who has worked in the company’s customer service team for a year, said he sees the opportunity for advancing his own career as he works with customers in understanding the processes and documents required for their own business challenges.

It’s rewarding helping customers, he says, and it is also great to work with managers on his personal career path.

“I like working in an environment where everyone wants to see you grow,” he said. “Everyone is supportive. They want you to be where you want to be.

“There is always room for that growth to take place. Everyone sees themselves as part of one family and they are willing to give you the right information to succeed.”

Michael Torres works with the document production team that creates legal documents that are precisely crafted to customers’ requests.

“My job is to make sure that everyone is being take care of,” he said. “Part of it is quality control — making sure (documents) are fulfilling customers’ requests.” He works with the personal services side of the business on documents related to estate planning, legal name changes, divorce documents and medical powers of attorney.

Torres said he saw the need for such services a few years ago when a family member underwent hospitalization for a serious illness without a living will. That’s something LegalZoom can help with.

“If someone is going into surgery and needs a living will we can make sure that we give expedited service to them. I like to feel I can have an impact on customers,” he said.

Torres has taken a leadership training course offered by the company and he sees a longer-term career for himself with the company.

While LegalZoom workers say they appreciate the importance of the service they provide customers, they also believe the company is helping customers by treating employees well.

Bianca Sanchez, a sales specialist who has been with the company for four years, calls LegalZoom “a really fun environment.”

Employees work hard, but they also get the chance to play at the company gym and basketball court.

“I have never worked at a place where they had these kinds of amenities for employees,” she said.