I purchased carpet from a flooring company and hired an installer do the installation. We found the carpet defect and filed a claim. After almost two weeks they responded and determined that they will fix the problem by trimming the defects with a pair of scissors... With the time waiting for this I am greatly inconveniced. As a consumer, what's my right in this case?

Jeffrey Lippman ∙ May 20, 2019

Your rights may vary greatly by State. Minor inconvenience is rarely sufficiently addressed in our legal system. The issue is whether there was a breach of duty/contract, and whether that failure to meet the duty caused direct and consequential damages. Consumer protection statutes and administrative remedies does vary as noted.

Jeffrey Lippman's offices are located in Leesburg, Virginia. Mr. Lippman is licensed to practice law in the District of Columbia and the state of Maryland, and his comments may only apply to those jurisdictions. If your question applies to a different jurisdiction you should check with an attorney in that jurisdiction. The information is not, nor is it intended to be, legal advice. You should consult an attorney for individual advice regarding your own situation. Answering this question does not in any way constitute legal representation and any information you provide is not protected by attorney-client privilege.


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