Acknowledgment of Customer Complaint

Dear :

We received your lettermessageemail on about . I am sorry to hear that you were dissatisfied with the serviceproduct we provided. We want to address your concerns as quickly as possible. To that end, please call me at   or email me at  if the following summary of your complaint is inaccurate: .  We have taken the following initial actions to correct the situation: .

Be assured that we will conduct a full investigation into your concerns. I welcome the opportunity to speak with you directly to gather additional information so the matter can be addressed quickly and appropriately. Please feel free to contact me at the number or email address listed above, or let me know if there is a convenient time for me to contact you.