Skip to main content
  • Search
  • Business
    Register your business
    • Limited liability company (LLC)
    • Corporation (C corp, S corp)
    • Doing business as (DBA)
    • Nonprofit
    • Sole proprietorship

    View all
    Help me decide
    Run your business
    • Registered Agent Services
    • Annual report
    • Contracts & agreements
    • Business licenses
    • Foreign qualification
    • Corporate amendment
    • LZ Tax Services

    View all
    Protect your brand
    • Trademark registration
    • Trademark search
    • Trademark monitoring
    • Provisional patent
    • Copyright

    View all
    Help me decide
    See all business services
    See all business services
    Attorneys with you, every step of the way
    Get the right guidance with an attorney by your side. Our network attorneys have an average customer rating of 4.8 out of 5 stars.
    Jonathan Attorney serving CA 8 years experience
    Get legal help
    Jonathan Attorney serving CA 8 years experience Jonathan Attorney serving CA 8 years experience
    Attorneys with you, every step of the way
    Get the right guidance with an attorney by your side. Our network attorneys have an average customer rating of 4.8 out of 5 stars.
    Get legal help
    Attorneys with you, every step of the way
    Get legal help

  • Personal
    Wills and trusts
    • Estate Plan Bundle
    • Last will & testament
    • Living trust
    • Power of attorney
    • Living will
    Help me decide
    Family
    • Divorce
    • Name change
    Real estate
    • Residential lease
    • Property deed transfer
    See all personal services
    See all personal services
    Attorneys with you, every step of the way
    Get the right guidance with an attorney by your side. Our network attorneys have an average customer rating of 4.8 out of 5 stars.
    Kelly Attorney serving NC 7 years experience
    Get legal help
    Kelly Attorney serving NC 7 years experience Kelly Attorney serving NC 7 years experience
    Attorneys with you, every step of the way
    Get the right guidance with an attorney by your side. Our network attorneys have an average customer rating of 4.8 out of 5 stars.
    Get legal help
    Attorneys with you, every step of the way
    Get legal help

  • For attorneys
  • Resources
  • Support
    • Contact us
    • FAQs
    • Check my order status
  • Talk to sales: (855) 787-1922 Talk to sales: (855) 787-1922
    Sales hours
    Mon-Fri 5 a.m.-7 p.m. PT
    Weekends 7 a.m.-4 p.m. PT
  • Search
  • Sign in
    • My account
    • Sign out
  • Support
    • Contact us
    • FAQs
    • Check my order status
    Talk to sales: (855) 787-1922
    Sales hours
    Mon-Fri 5 a.m.-7 p.m. PT
    Weekends 7 a.m.-4 p.m. PT
Need help?
We're available Mon-Fri 5 a.m. to 7 p.m. PT and weekends 7 a.m. to 4 p.m. PT.
Call sales See our FAQs

  • Home /
  • Legal Forms /
  • Acknowledgment of customer complaint

Make an acknowledgment of customer complaint in minutes

Handle a complaint in a way that can win the customer back.

Create now

Why use our help with legal forms? A million reasons

  • A successful track record

    Almost two million businesses have trusted us to help get them started, and millions have let us help them grow, no matter what shape or size.

  • Attorney-drafted forms

    Our carefully prepared questionnaires take out the guess work. Your answers fill in the forms easily and correctly, the first time.

  • Real, live support

    We have customer support specialists just a phone call away to help steer you in the right direction.

Here's the info you'll need to have handy to complete your doc:

  • What company it's for
    Know the name and contact information of the business that will be issuing this letter, and be available to follow up on any customer questions.

  • Who it’s going to
    Have the customer’s name and contact information ready.

  • Subject matter
    Be able to discuss the complaint itself, as well as your planned response to it.

  • Dates
    Know the order or purchase date related to the complaint, as well as the date of the complaint.

What's an Acknowledgment of Customer Complaint?

Hard as any business tries to satisfy every customer, nobody’s perfect, and sooner or later, a complaint is bound to happen. When there is a complaint, the business has an opportunity to create goodwill by correcting the mistake and handling it in a way that shows that they care about the customer’s concerns. A customer complaint acknowledgement can save the relationship and sometimes even increase customer loyalty.

Create now
Create a free Form in minutes

How it works


Answer simple questions and watch your doc auto-fill
Save, download your PDF, and print
Visit My Account and access it anytime

Ready to build your doc?

Get Started

Sample acknowledgment of customer complaint

Customize




 

,

Dear :

We received your lettermessageemail on about . I am sorry to hear that you were dissatisfied with the serviceproduct we provided. We want to address your concerns as quickly as possible. To that end, please call me at   or email me at  if the following summary of your complaint is inaccurate: .  We have taken the following initial actions to correct the situation: .

Be assured that we will conduct a full investigation into your concerns. I welcome the opportunity to speak with you directly to gather additional information so the matter can be addressed quickly and appropriately. Please feel free to contact me at the number or email address listed above, or let me know if there is a convenient time for me to contact you. 

Sincerely,

_____________________________________________


Top

Get helpful tips and info from our newsletter!

Please enter a valid address.
See the newsletters

Thank you for subscribing to our newsletter!

Company

  • About
  • Careers
  • Contact
  • Investors
  • Press
  • Affiliates
  • Social Impact

Support

  • Order Status
  • Customer Care
  • Speak with an Attorney
  • Join our Attorney Network
  • See all services

Learn more

  • Legal Help Articles
  • Legal Forms

© LegalZoom.com, Inc. All rights reserved.

We are not a law firm, or a substitute for an attorney or law firm. Use of our products and services are governed by our Terms of Use and Privacy Policy.

My information sharing settings

View Site Directory

Start screen share