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Make an acknowledgment of customer complaint in minutes
Handle a complaint in a way that can win the customer back.
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Here's the info you'll need to have handy to complete your doc:
What company it's for
Know the name and contact information of the business that will be issuing this letter, and be available to follow up on any customer questions.Who it’s going to
Have the customer’s name and contact information ready.Subject matter
Be able to discuss the complaint itself, as well as your planned response to it.Dates
Know the order or purchase date related to the complaint, as well as the date of the complaint.
What's an Acknowledgment of Customer Complaint?
Hard as any business tries to satisfy every customer, nobody’s perfect, and sooner or later, a complaint is bound to happen. When there is a complaint, the business has an opportunity to create goodwill by correcting the mistake and handling it in a way that shows that they care about the customer’s concerns. A customer complaint acknowledgement can save the relationship and sometimes even increase customer loyalty.
How it works
Answer simple questions and watch your doc auto-fill
Save, download your PDF, and print
