Frequently Asked Questions

Question 1

When will my order arrive?

Accepted Answer

You can track the status of your order in My Account. Once you sign in, check the Completed Orders tab to see if it has been shipped to your address, or made available online. If it hasn't yet, check the Open Orders tab. On the order, you'll see more info on its current status.

Question 2

What's a registered agent? Do I need to use LegalZoom's Registered Agent Services?

Accepted Answer

A registered agent is an adult or authorized business that's around during normal business hours to accept mail or hand-delivered court documents on your behalf. They must have a physical address—not a PO Box—in the same state where your business formed or got foreign qualified. 
You're required to have a registered agent in most states, and you have the freedom to name the one you want—even yourself.  
When you use our Registered Agent Services, you can be confident your legal notices are in good hands. We'll alert you to all important mail we receive on your behalf, and we'll also give you helpful extras, such as identity theft protection and emails about upcoming deadlines. 
To learn more, watch a short video or read why you need a registered agent.

Question 3

My credit card was charged but I don't know why. How can I find out?

Accepted Answer

You can see all of your payments in My Account. Once you sign in, go to the Account tab, then to the Payment History section. On each payment, you'll see more details along with the option to print a receipt. If you don't see the payment in your account, please call us at (888) 310-0151.

Question 4

I see a charge for “LegalZoom Registered Agent Services.” What is this?

Accepted Answer

When forming your business, you must have chosen to use our Registered Agent Services. Through these services, we'll alert you to all legal notices and other important mail we've received on your behalf. This charge appears when we send your documents to the state. The service renews automatically at the purchase rate each year, and is billed to your card. The renewal rate is subject to change. Learn more about Registered Agent Services or call us at (888) 310-0151 if you need additional help.

Question 5

I was emailed about a problem with my EIN. How do I fix this?

Accepted Answer

There's likely a small discrepancy between the personal info on your EIN application, and the personal info on file with the IRS. For example, you might have mistyped your Social Security number. Please call us at (800) 773-0888 and we'll help fix the issue. For your security, we ask that you don't email us sensitive personal info.

Question 6

I'm a licensed professional. Do I need to start a limited liability company (LLC) or a corporation?

Accepted Answer

Depending on your profession and state's licensing board, you might be required to operate as either a professional LLC or a professional corporation. To find out, please contact your state's licensing board directly. Tip: You can also find out if there's a requirement to name your business a certain way (for example, some states require dentists to include “DDS” in their business names).

Question 7

How do I know if my business name is approved by the state?

Accepted Answer

You can track the status of your order in My Account. Sign in and go to either the Completed Orders tab, or the Open Orders tab. From there, you'll be able to check your order status. If you see that we're about to assemble or ship, that means your business name has been approved by the state. If there's an issue, we'll let you know in your account and reach out to you.

Question 8

How do I cancel an order or subscription?

Accepted Answer

We're sorry to see you go! For orders, please call (800) 773-0888. 
For subscriptions, you have two options: 
Sign in to My Account. Go to the Account tab, then the Manage Payments section. Click on your subscription, then the Cancel link. 
Call (888) 310-0151. 
We're available to help you by phone, Monday-Friday, from 5 a.m. to 7 p.m. PT. We'd also love to get your feedback on how we can improve and serve you better. 
Need to cancel Registered Agent Services? Please see the question below.

Question 9

How do I cancel my Registered Agent Services?

Accepted Answer

Most states require you to have a registered agent on file at all times. So before you can cancel, you'll need to name a new one and file the change with the state. Once you've done that, we'll need to see proof of the change (a copy of the filed doc, a copy of an annual report that includes the new registered agent, or a screenshot of your registered agent's info on the state's site). When you're ready, you can upload proof of the change and cancel in My Account. Once you sign in, go to the Account tab, then the Manage Payments section. Click on your Registered Agent Services subscription, then the cancel link.

Question 10

I have Registered Agent Services, and I need your signature on a form. What should I do?

Accepted Answer

Email the form to support@legalzoom.com, and include the order number for your Registered Agent Services in the subject line. You can find your order number in My Account. It should take 1-2 business days for us to sign and return the form to you.

Question 11

I received a document to sign, but I'm not sure where to return it. How do I find out?

Accepted Answer

Check your inbox for an email from us with the subject line “Action Required.” You'll see instructions on what to do (some docs can be emailed or faxed, while others must be mailed).

Question 12

There's incorrect info on a document I need to sign. How do I fix it?

Accepted Answer

If we emailed you about the doc, you can reply back with the correct info. You can also send the correct info to support@legalzoom.com. It should take 1-2 business days for us to update the doc and return it to you.

Question 13

Can I view and download my documents online?

Accepted Answer

Some documents are available to view and download online, and we hope to add more in the future. If you've used our services to create an estate planning document (a last will, a living trust, etc.), you'll have online access to the primary document, signing instructions, and guides. And if you've formed an LLC or corporation with us, you'll have access to the articles, the bylaws/operating agreement, and signing instructions. 
To download documents, sign in to My Account, go to the Completed Orders tab, then click the document name or order number. If the document is available online, you'll see it on the right under Download Center.

Question 14

How can I get copies of the documents you filed for me?

Accepted Answer

Depending on the document, you'll either receive it in the mail or be able to download it online. To see if a document is available online, sign in to My Account. Go to the Completed Orders tab, then click the document name or order number. If the document is available online, you'll see it on the right under Download Center. If it's not available, write us at support@legalzoom.com to request a copy.

Question 15

Where can I find and print a receipt?

Accepted Answer

You can print receipts for your orders in My Account. If the order is under the Open Order tab, click the printer icon next to the order number. If the order is under the Completed Orders tab, click the order number, and click the printer icon.

Question 16

I forgot my password or want to change it. What do I do?

Accepted Answer

On the sign-in page, click “Forgot password?” to enter the email address associated with your account. We'll email you a link to reset your password. If you don't see the email, check your junk or spam folder. Once you click the link in the email, you'll be able to create a new password.

Question 17

How do I add or remove authorized contacts for my account?

Accepted Answer

You can mange your authorized contacts in your account. Once you sign in, go to the Account tab, then to the Authorized Contacts section. Keep in mind authorized contacts will have access to your account and orders, and they can receive customer support on your behalf. You can add as many authorized contacts as you like.

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(855) 787-1922

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