LZ Guarantee
We stand behind our products and services, and we're committed to the highest quality and accuracy. We want to do right by you—if we made a mistake on your order, we’ll correct it at no cost to you. For anything else, you may be eligible for a refund. Learn more below.
Filed products:
If your order requires us to submit your documents to a government agency, you can chat or call us to request a refund within 60 days of purchase so long as your order hasn't been submitted to the agency. Once documents are submitted, we will no longer issue a refund. If multiple products are packaged and purchased together, the entire order is not refundable if any of the products have been submitted to a government agency.
Examples: LLC and corporation formations
Non-filed products:
If your order doesn’t require us to submit your documents to a government entity, you can chat or call us to request a refund within 60 days of purchase so long as your order hasn’t been completed. If your order has been completed, meaning it is available for download in your account or received in the mail, you have 7 days from completion to request a refund.
Examples: operating agreements and estate plans
Additional terms that apply to our non-filed products:
Estate plans: Estate plans are refundable up to 7 days after the first estate plan product is completed.
Subscription services:
You can chat or call us to request a refund within 30 days of initial subscription purchase unless one of the conditions listed below applies. After 30 days, we will no longer issue a refund for a subscription service.
Additional terms that apply to refunds for subscription services during the 30-day refund period:
LZ Virtual Mail: Your monthly subscription fee is refundable, but you will still be responsible for all usage fees incurred while your subscription is active, such as storage fees, shipping fees, and check deposit services.
Legal plans: Your subscription fees are refundable unless you have completed an attorney consultation.
LZ Tax®: If your plan includes tax advisory services only, your subscription fees are refundable unless you have completed a consultation with an LZ Tax expert. If your plan also includes tax prep, your subscription fees are refundable unless you receive a completed tax return and give consent for LZ Tax to file it on your behalf.
Legal forms: Your subscription fees are refundable unless you have downloaded a form.
Legal services:
For legal services provided through our subsidiary law firm, LZ Legal Services, refund terms are outlined in the Limited Scope Representation Agreement (LSA) that you accept prior to completing your purchase. Services include:
Attorney-led Trademark Registration: Terms can be found here.
Other legal services: Terms can be found by signing in to your LegalZoom account and navigating to your “Documents” tab in the left hand menu. LSAs will be saved under the folder labeled with the name of the legal service purchased.
For legal services provided through our independent network of attorneys, such as attorney-assisted patents or services purchased from a legal plan attorney, refunds are not covered by this guarantee. Please refer to the agreement that you accept directly with their law firm.
Please note:
Refunds do not include third-party processing fees, such as payments to our service partners. And, we can't refund filing fees once we submit your paperwork to the government.
Updated: July 18, 2024
