,

Dear :

We received your lettermessageemail on about . I am sorry to hear that you were dissatisfied with the serviceproduct we provided. We want to address your concerns as quickly as possible. To that end, please call me at   or email me at  if the following summary of your complaint is inaccurate: .  We have taken the following initial actions to correct the situation: .

Be assured that we will conduct a full investigation into your concerns. I welcome the opportunity to speak with you directly to gather additional information so the matter can be addressed quickly and appropriately. Please feel free to contact me at the number or email address listed above, or let me know if there is a convenient time for me to contact you. 

Sincerely,

_____________________________________________


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Acknowledgment of Customer Complaint Letter - Free Template

Use an acknowledgment of customer complaint letter to handle customer concerns with care. Build lasting relationships with customers by providing effective resolutions.

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What's an acknowledgment of customer complaint?

Hard as any business tries to satisfy every customer, nobody’s perfect; sooner or later, a complaint is bound to happen. When there is a complaint, the company can create goodwill by correcting and handling the mistake to show that they care about the customer’s concerns. An acknowledgment of customer complaint can address a complaint in a way that can win the customer back. It will save the relationship and sometimes even increase customer loyalty.

Here's the information you'll need to have handy to complete your acknowledgment of customer complaint:
- What company it's for : Know the name and contact information of the business issuing this letter, and be available to follow up on any customer questions.
- Who it’s going to : Have the customer’s name and contact information ready.
- Subject matter : Be able to discuss the complaint itself, as well as your planned response to it.
- Dates : Know the order or purchase date related to the complaint and the date of the complaint.