Information We Collect.
The types of data that LZ Tax collects are:
Identifiers: Examples of the types of identifiers that LZ Tax may collect include real names, nicknames, postal addresses, online identifiers, Internet Protocol addresses (“IP addresses”), email addresses, account numbers, Social Security numbers, driver’s license numbers, passport numbers, and other government identification numbers.
Other types of information: Examples of other types of information include physical characteristics or descriptions of you, telephone number, insurance policy number, education, employment, financial information including tax related information, bank account, credit card, and debit card numbers, and health insurance information. It also includes additional information provided to LZ directly by you or a person or business you are related to, such as questionnaires or surveys are completed or when we are provided information so that we can provide advice or tax preparation services. This category includes information identified as “Personal Information” in California Civil Code Section 1798.80(e) that is not otherwise categorized.
Characteristics protected under some laws: Examples of the types of characteristics that LZ Tax may collect include age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status.
Commercial information: Examples of the types of commercial information that LZ Tax may collect includes records of business and other property owned, products or services considered or purchased from LZ Tax, LegalZoom, or other third parties and how you’ve used products and services you’ve purchased, and other purchasing or consuming histories or tendencies.
Internet information: Examples of the types of internet or other electronic network activity information that LZ Tax may collect includes browsing history, search history, information about the device used to access our website or applications, and information regarding interactions with LZ Tax’s, LegalZoom’s or our partners’ websites, applications, or advertisements. We may also collect information from visitors to our website such as browser settings, operating systems, referring/exit pages, and clickstream data. When we send you an email, we may also collect information, including about how you interact with that email.
Geolocation information: LZ Tax may collect information about where you live and where you do business.
Audio and visual information: LZ Tax may make audio recordings of calls with our customers. We may also make visual recordings people when they visit our premises or when they specifically agree that we may take their photograph or videotape them. We do not collect thermal or olfactory information.
Professional and employment-related information: Examples of the types of professional and employment-related information LZ Tax may collect includes information about professional status and affiliations, employment history, and employment status.
We do not collect biometric or education information that is maintained by an educational institution or party acting on an educational institution’s behalf. We also do not collect inferences about consumers, although as described below, we may internally create inferences based on the information that we do collect.
Where We Collect Information.
Related Consumers: We may collect information about you from someone you know. For instance, if you own an interest in a business that we prepare taxes for or if you a dependent of someone who we prepare taxes for, we may collect information about you in connection with that tax filing.
Professionals (including Legal Plan Attorneys and other Professionals): We may collect information about you from the independent professionals with whom you may schedule a consult with through LegalZoom’s Legal Plans or other product offerings. An example of the type of information that we may receive from these professionals includes the fact that they have referred you to LZ Tax for tax advice about a specific topic. While we cannot control what information legal plan attorneys share with us, LZ Tax does not intend to collect any information from attorneys where the collection would result in a waiver of the attorney-client privilege.
Business Partners and Affiliates: We may collect information about you from our business partners and affiliates. An example of the type of information that we may receive from business partners and affiliates is information about the product you purchased from them after you indicated an interest in an offer that LZ Tax presented to you.
Publicly/Commercially Available Information: We may collect information related to you from publicly available sources of information, including government records.
How We Use the Information We Collect.
If, in the future, we wish to use information about you in a manner that is not consistent with the purposes outlined below, we will get your consent prior to the expanded use, if and where we are legally required to do so.
Providing Products and Services: We use data for the purpose of providing you with products and services. We may also use data to respond to inquiries from potential customers who are interested in learning more about our products and services.
Security: We use data to ensure that we maintain appropriate security over computer networks and our physical facilities. We may also collect information for the purposes of detecting fraud or other suspicious activities.
Meeting Legal Requirements: We use data to meet our legal obligations, such as verifying your identity and responding to legal subpoenas.
Marketing: We use data for marketing to current and prospective customers. More information about how you can control the marketing you receive from us is located in the section “How You Can Control The Information LZ Tax May Have About You.”
Product Development: We use data to improve our existing products and to develop new products.
Analytics: We use data for analytics. For example, we use data to gain insights into how to make our processes more efficient, the types of customers that may be interested in our products and services, and how to better balance the workload across our teams. We may also use information to develop inferences from the information we collect regarding consumer preferences, characteristics, predispositions, behaviors, and attitudes.
Operational Purposes: We use data for our operational purposes, and the operational purposes of our service providers and business partners. For instance, we may use information for training and quality assurance, for conducting surveys or sweepstakes, to promote our brand, and to use in connection with our relationships with service providers and business partners.
Financial Reporting: We use data for use in various types of financial reporting and other similar internal uses. Examples of the types of financial reporting that we may use consumer information in connection with are internal budgets and projections, calculation of compensation, and reporting to investors.
In addition to the purposes listed above, when legally permissible to do so, we may also use de-identified or aggregate data that is not capable of being linked to any individual person for additional purposes not listed above.
How We Share Information and Who We Share It With.
Service Providers: We share data with Service Providers who assist us with completing the business purposes outlined in the “How We Use the Information We Collect” section. These companies are not authorized to use the information we share with them for any purpose other than providing services to LZ Tax or our customers.
Related Consumers: In limited circumstances, we may provide information about you to someone you know. For instance, if we prepare taxes for you and your filing status is “Married Filed Jointly,” we will share requested information about the tax filing with your spouse.
Government Entities: We may share information about you with government entities in order to provide products and services. For example, if we prepare taxes for a business or an individual, we may transmit that tax filing to the relevant taxing authority as part of our services.
Required by Law: We may disclose information when legally required to do so, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Business Partners: LZ Tax may share information with business partners. We may share information with business partners when:
- You express interest in an offer from one of our partners. Based on your interest we may share information about you with that partner.
- When you purchase a product from us that is bundled with a product offered by a business partner, we will share information about you with those business partners so that they can provide you with the product or services included with your purchase.
When we may legally do so, LZ Tax may also share de-identified or aggregate data that is not capable of being linked to any individual person with additional entities not listed above.
How You Can Control The Information LZ Tax May Have About You.
This section describes how you can access and control the information that LZ Tax may have about you. It applies to both our customers and people who believe that LZ Tax may have been provided with information about them by a third party. Depending on where you reside, you may have additional rights beyond what is described in this section. If you are a resident of California, please review the sections “Information for California Residents” for more information about your rights.
Confirmation of Possession of Information Related to You. Upon a verified request, and subject to the privacy interests of others and technical limitations, LZ Tax will provide you with information about whether we have any information about you and what that information is. At our sole discretion, unless otherwise required by law, we may correct or delete information upon a verified request. Please note, however, that in certain circumstances we may be required by law to retain information, or may need to retain information in order to continue providing a product or service to you or another customer.
If you would like to submit a request about your data, you may do so by completing the form located here, or by calling us at (855) 787-1239. After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information in order to verify your identity.
Opting Out of Email. We send promotional emails and newsletters from time to time. You can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in an email you receive from us or by emailing us at firstname.lastname@example.org. We may also send service-related or transactional communications, which are not promotional. Generally, you may not opt-out of these communications.
Opting Out of Marketing Calls. If you wish to be placed on LZ Tax’s internal “Do Not Call” list, you can tell us either while speaking to us on the phone or by emailing us at email@example.com.
How Long We Retain Information
We retain information for at least as long as necessary to provide our products and services. We also retain information, including information about former customers, for at least as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How Secure Is the Personal Information We Collect?
Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and Personal Information are transmitted by secure servers (TLS). Documents are delivered to you via UPS or similar delivery services, the United States Postal Service, or electronically, including through online storage platforms or email. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from our website or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING OUR WEBSITE AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED PLEASE CONTACT US IMMEDIATELY AT (855) 787-1239.
Information for California Residents.
If you are a resident of California, this section provides information regarding your rights, and LZ Tax’s responsibilities, regarding your Personal Information. Please note that much of the data that LZ Tax collects is outside the scope of California’s legal requirements. Because we are committed to our customer’s privacy, LZ Tax will, where feasible, honor these rights regardless of whether the data that we hold is within the scope of California’s privacy laws. When we voluntarily expand the scope of data that we address under this section, we do so while reserving our rights to rely on the more narrow scope provided by law in the event of a dispute.
California Resident Rights
California law allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ Personal Information give consumers access to certain information. This includes the specific pieces and categories of Personal Information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared.
Consistent with California law, if you choose to exercise your rights, we will not charge you different prices or provide different quality of services unless those differences are related to your information.
How to Submit a Request for Access to Information or Deletion of Information
If you would like to submit a request about your data, we encourage you to do so by completing the form located here. You can also submit a request by emailing firstname.lastname@example.org or by calling (855) 787-1239.
After you submit the request you will be asked to verify your email address and may also be asked to provide additional information in order to verify your identity, including potentially providing a declaration under penalty of perjury. LZ Tax will attempt to verify your identity by asking for information that correlates with the information that we have previously collected about you. Where this is not possible, LZ Tax may request you submit additional information for verification, such as proof of residency or redacted government-issued identification. Please note that consistent with California law, we will be unable to satisfy your request until we have verified your identity.
You may also designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide LZ Tax with written permission for the agent to make the request on your behalf or provide us with an executed power of attorney. You will also be required to submit your valid government issued-identification, and the authorized agent’s valid government-issued identification.
Selling of Personal Information
Changes To This Policy.